Code of Ethics
The following codes are guidelines to how we start our process on your accounts. When placing a claim you can choose how we start the process
Audit Approach
Our agents start by stating we are trying to clear up some outstanding Invoices from xyz Company. Your name was on the list and a review shows your account past due. When do you expect to get this account current, and can we help?
Code 1 - Sort Approch
Phone calls only, no personal visits. Make debtor aware there is an issue that a third party is now involved. A slap on the wrist and a "Lets get this paid up right away." In a lot of cases this approach is all that is needed to get this matter resolved. Especially with Pre-Assignment Accounts as we currently do for our medical accounts.
Code 2 - Strong Approch
Phone calls. No personal visits. Serious action will be taken if the debt is not retired right away. There will be a sense of urgency in getting this account promptly.
Code 3 - Action Approch
Phone calls and special correspondence will be sent. We will let the debtor know we have legal representation in the debtors area and are prepared to forward the account if they refuse to respond.
Code 4 - Attorney Approch
Have our in-house Attorney call and send correspondence to assist in recovery before the account is litigated
Code 5 - Final Demand Approch
Do what must be done, with legal boundaries, to resolve the debt short of litigation?
Litigation
If all of the above efforts fail to collect the amount, we will consult with you regarding the advisability of pursuing the account legally. If suit seems appropriate, our Legal Department will facilitate the procedure.
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